Online refund policy
For reasons of hygiene, we do not accept returns of earings, unless it has some defect by manufacturer. Something we will pay special attention since all the products are carefully detailed before their departure.
Returns will be made within 14 days after we receive the damaged product.
Receipt of the order.
The / The articles / s must be in perfect condition, without having been used, stained or stained and should be as the original shipped.
Before the return, it is necessary to send an email to (Our customer service) firstname.lastname@example.org
The refund amount will be refunded or can be changed for another Item, size or color.
Special offer or rebate products may be exchanged for Products of the same category exclusively.
Our policy is to refund the amount of what was purchased, including the discounted articles.
Shipping or return charges will not be Reimbursed.
Items purchased online can not be changed in store or vice versa.
The items are under the responsibility of the sender until that come to our warehouse, so we recommend that they be packaged
Well so that they do not spoil in the way.
Purchases made with a gift card or sent as a gift may Exchanged for other products but will not be refunded.
Items that do not conform to our return policy are not Returned or refunded.
Our return address is as follows:
Calle Comtes de Belloc, 170,
Not if they accept returns from purchases made through store or third parties. The product purchased in store or third parties can only be returned or changed in the store itself or by its own representatives.
How do I return an item?
If you want to return an item, you will first have to send a Email our Customer Service team at
Atencion@kleeofficial.com indicating the order number, the reason for the Return and the item (s) you want to return. Rewrap the item (s) in its original packaging to ensure that it is not spoil during transportation and ship the package through the carrier you wish to: We recommend you that you make the shipment through a recognized carrier for prevent loss, theft or damage of the item.
Articles found under the responsibility of the sender until they arrive at our warehouse, so we recommend that they be packaged well so that they do not spoil on the road.
How will I receive the refund?
Once our Customer Service team receives the package, we will process the return request. When this phase is completed, shall proceed to the reimbursement according to the form of payment to be used ordering. Therefore, the amount will be refunded by canceling the charge of the debit / credit card, with a return by Paypal and in the case of the payment against refund, entering the amount in a bank account within 7 business days.
How much will they reimburse me?
We will reimburse the price of the product (s). We will not reimburse initial shipping costs and we will deduct the cost of the return of items with UPS, in case this return.